Blog

My blogs aim to keep you updated with the latest news from around the business world. Offering a diversity of news topic and trends from the world of sales / telesales training, business coaching, leadership training, customer service training and emotional intelligence.

My articles are designed to inform, educate, and stimulate creative thoughts with my clients, enabling them to embrace and introduce these new ideas into their business sector.

Here is a selection of recent articles….

Coaching Leadership – A Powerful Strategy for Business Growth and Success

Author: Gary Morgan
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In today’s business climate, coaching leadership has become an invaluable asset to many organisations. It is a style of leadership that focuses on providing employees with the necessary tools and support to help them reach their full potential.

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Emotional Intelligence Training: What It Is and Why It Matters

Author: Gary Morgan
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In this article, you will learn about emotional intelligence (EI)  and the benefits of emotional intelligence training. Emotional intelligence is the ability to accurately identify, understand, and manage one’s own emotions, as well as those of others. Research indicates that EI is an important factor in achieving success in personal and professional settings.

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Coaching Sales Reps for Maximum Results

Author: Gary Morgan
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Coaching sales reps is an important part of any business. Sales reps need to be able to understand their customer’s needs, know how to close a sale, and handle objections. Coaching your sales team can ensure that your business is successful in the long run. In this blog post, we will discuss how to coach sales reps for maximum results.

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Exceptional Customer Service Skills – How to Train Your Employees

Author: Gary Morgan
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Every business needs employees with exceptional customer service skills. They need employees who can not only respond quickly and accurately to customer inquiries but also do so in a manner that builds trust and loyalty. In today’s competitive market, customer service is more important than ever before and having a team of well-trained staff is essential for businesses that want to stand out.

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Improve sales confidence with these 5 simple tips

Author: Gary Morgan
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Low self-confidence equals low sales conversions. That is how important confidence is in selling. If you want to improve your sales conversions, then look within at your self-confidence.

As a sales coach and trainer, I have witnessed many salespeople who have a fantastic knowledge of the products they are selling but lack confidence in themselves.

Unfortunately, clients don’t trust salespeople who lack self-confidence even if they can demonstrate their exceptional product knowledge.

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6 easy steps for identifying your purpose

Author: Gary Morgan
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Are you trying to find your life’s purpose? If so, you are not alone, many people are attempting this every day. So why is it so difficult to recognise what your true purpose is?

Identifying your purpose really isn’t that difficult. One easy way to do this is to ask yourself some questions. Let’s take a look at a few examples here:

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Fundamentals of a customer care advisor

Author: Gary Morgan
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As I have said many times before “sales might be the lifeblood of the business, but customer service is the heart that keeps that blood pumping”. This means that customer care advisors need to get everything right from answering the phone and dealing with a routine enquiry to dealing with a complaint.

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Telephone selling with Integrity- the launch of my new book

Author: Gary Morgan
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Over the last year I have worked hard behind the scenes to create what I feel is a valuable resource for sales professionals who extensively use the phone or want to use the phone to sell. I am now pleased to announce that my new book ‘Telephone Selling with Integrity” has now launched and is available to purchase.

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Working with a sales coach | How do you know if you need a sales coach?

Author: Gary Morgan

Working with a sales coach can help you achieve your business goals, increase productivity, overcome challenges to name a few. My clients often comment on how fun and beneficial it is having me as their sales coach.

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7 Characteristics of great sales leaders

Author: Gary Morgan
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I have coached and trained some truly amazing leaders. I can tell you with confidence that it’s not easy to be a great sales leader. In my experience leadership requires a unique set of skills and personality traits. Few if any people are born great sales leaders, but everyone can maximise their leadership skills and qualities.

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