Blog

My blogs aim to keep you updated with the latest news from around the business world. Offering a diversity of news topic and trends from the world of sales / telesales training, business coaching, leadership training, customer service training and emotional intelligence.

My articles are designed to inform, educate, and stimulate creative thoughts with my clients, enabling them to embrace and introduce these new ideas into their business sector.

Here is a selection of recent articles….

6 Reasons why you have not found your purpose in life

Author: Gary Morgan

Are you living your life purposefully? I truly believe life is too short to be living without a sense of purpose and passion. However, that’s exactly the way most people live their lives. As a child, the ideas and ambitions you had are just a distant memory, but these can be rekindled if you take a step back and review and revisit your purpose.

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The importance of communication in customer service – 5 Listening Techniques

Author: Gary Morgan
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If sales are the heartbeat of a business, then customer service is the rhythm of the heartbeat that keeps sales coursing through the business. Communication is really important if you want to offer excellent customer service. But what is communication? Today I will be exploring 5 listening techniques designed to help you to provide excellent customer service.

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How to Show Love to Yourself – A guide to self love

Author: Gary Morgan
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We all need to show ourselves some love from time to time to maintain a balance for our mind, body, and soul. Once these connections are understood and nurtured, a peaceful mindset will be achieved.

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Are you afraid of making phone calls?

Author: Gary Morgan

It astounds me just how many business owners and salespeople are fearful of making phone calls. Since starting my coaching practice in 2008, I have lost count of the number of individuals I have helped to overcome their phone fear and make effective telephone calls.

The following three tips will help you or your sales team become more confident when making telephone calls.

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How to stay motivated

Author: Gary Morgan

Have you ever started something with great enthusiasm only for it to wane after a short time?

If you answered yes to the above, then you are not alone. I have worked with many clients that have developed a habit of starting things with great gusto and excitement only to see their ideas not come to fruition.

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Focus on the goal not the obstacles

Author: Gary Morgan

You can be sure that life will at times be a bending path of “potholes” which you need to navigate around. It is likely that you have been through periods of your life already, where you wondered if your luck would ever change. Then, things settled down and you found an easier, straighter path.

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Unleash Your Hidden Mental Strength

Author: Gary Morgan

It can be difficult to quantify your mental strength when life is moving along effortlessly. However, when you are confronted with a major change, for example being made redundant, bankruptcy, or a relationship breakdown, you need to be in top form.

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How to create a product knowledge guide that WILL improve your sales success

Author: Gary Morgan

Are your sales teams missing out on sales opportunities? Are your customer service teams missing out on up-sell or cross-sell opportunities Are you feeling frustrated and wondering why this is happening?

If you answered yes to any of the above, then you are not alone. I see this happening more often than you might think. Unfortunately, no business can afford for their teams to miss sales opportunities. Whether that is prospect selling, cross selling, or even up-sell opportunities.

 

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Open water swimming and business success

Author: Gary Morgan

As a relative novice to open water swimming, I had never imagined that open-water swimming would actually be so different from swimming in a pool. I found it really difficult swimming in a straight line. In fact, during the 2018 Serpentine 2 mile swim, I actually ended up doing 2.2 miles! So why did I struggled to swim in a straight line? …unlike pool swimming, lakes don’t have lines that help you to stay on track.

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How to believe in yourself through your toughest times

Author: Gary Morgan

Your mindset will determine your level of success or lack thereof. A positive mindset can empower you to abolish hurdles before they become too challenging. It may be difficult to believe in yourself when everything around you seems to be crumbling into pieces, but keeping faith is the only way to trudge through the hard times and see yourself clear to better days.

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