Author: Gary Morgan

Coaching Sales Reps for Maximum Results

Author: Gary Morgan   |   Date: 29th May 2024
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Coaching sales reps is an important part of any business. Sales reps need to be able to understand their customer’s needs, know how to close a sale, and handle objections. Coaching your sales team can ensure that your business is successful in the long run. In this blog post, we will discuss how to coach sales reps for maximum results.

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How to Effectively Train Your Telesales Team for Improved Performance

Author: Gary Morgan   |   Date: 7th May 2024
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Training is an essential part of any successful business. It ensures that employees feel valued, understand their roles and how to do them correctly. This is especially true when it comes to telesales teams. A well-trained telesales team can increase sales and improve customer satisfaction. But how do you effectively train your telesales team? Let’s take a look.

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Exceptional Customer Service Skills – How to Train Your Employees

Author: Gary Morgan   |   Date: 8th March 2024
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Every business needs employees with exceptional customer service skills who can not only respond quickly and accurately to customer inquiries but also do so in a manner that builds trust and loyalty. In today’s competitive market, customer service is more important than ever, and having a team of well-trained staff is essential for businesses that want to stand out.

Here’s how you can train your employees in exceptional customer service skills:

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Coaching Leadership – A Powerful Strategy for Business Growth and Success

Author: Gary Morgan   |   Date: 20th October 2023
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Coaching leadership has become an invaluable asset to many organisations. It is a style of leadership that focuses on providing employees with the necessary tools and support to help them reach their full potential in their current job roles whilst developing them into new roles which is essential for succession planning.

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Emotional Intelligence Training: What It Is and Why It Matters

Author: Gary Morgan   |   Date: 24th September 2023
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In this article, you will learn about emotional intelligence (EI)  and the benefits of emotional intelligence training. Emotional intelligence is the ability to accurately identify, understand, and manage one’s own emotions, as well as those of others. Research indicates that EI is an important factor in achieving success in personal and professional settings.

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Improve sales confidence with these 5 simple tips

Author: Gary Morgan   |   Date: 27th July 2022
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Low self-confidence equals low sales conversions. That is how important confidence is in selling. If you want to improve your sales conversions, then look within at your self-confidence.

As a sales coach and trainer, I have witnessed many salespeople who have a fantastic knowledge of the products they are selling but lack confidence in themselves.

Unfortunately, clients don’t trust salespeople who lack self-confidence even if they can demonstrate their exceptional product knowledge.

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6 easy steps for identifying your purpose

Author: Gary Morgan   |   Date: 3rd August 2022

Are you trying to find your life’s purpose? If so, you are not alone, many people are attempting this every day. So why is it so difficult to recognise what your true purpose is?

Identifying your purpose really isn’t that difficult. One easy way to do this is to ask yourself some questions. Let’s take a look at a few examples here:

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Fundamentals of a customer care advisor

Author: Gary Morgan   |   Date: 8th July 2022

As I have said many times before “sales might be the lifeblood of the business, but customer service is the heart that keeps that blood pumping”. This means that customer care advisors need to get everything right from answering the phone and dealing with a routine enquiry to dealing with a complaint.

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Telephone selling with Integrity- the launch of my new book

Author: Gary Morgan   |   Date: 1st June 2022
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Over the last year I have worked hard behind the scenes to create what I feel is a valuable resource for sales professionals who extensively use the phone or want to use the phone to sell. I am now pleased to announce that my new book ‘Telephone Selling with Integrity” has now launched and is available to purchase.

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Working with a sales coach | How do you know if you need a sales coach?

Author: Gary Morgan   |   Date: 4th February 2022

Working with a sales coach can help you achieve your business goals, increase productivity, overcome challenges to name a few. My clients often comment on how fun and beneficial it is having me as their sales coach.

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