Tag: Customer Service Coach

Exceptional Customer Service Skills – How to Train Your Employees

Author: Gary Morgan   |   Date: 8th March 2024
Tags: customer service, Customer Service Coach, Customer Service Coaching, Customer Service Trainer, Customer Service Training

Businesses need employees with exceptional customer service skills who respond promptly, accurately, and in ways that build trust and loyalty. In today’s market, exceptional customer service and well-trained staff are essential for businesses to stand out. Exceptional customer service skills are more important than ever.

In this blog, I show you how you can achieve these skills in your business.

Fundamentals of a customer care advisor

Author: Gary Morgan   |   Date: 8th July 2022
Tags: CUS, customer service, Customer Service Coach, Customer Service Training

As I have said many times before “sales might be the lifeblood of the business, but customer service is the heart that keeps that blood pumping”. This means that customer care advisors need to get everything right from answering the phone and dealing with a routine enquiry to dealing with a complaint.