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Tag: Customer Service Coaching
The Role of Self-Regard in Customer Service
In the fast-paced world of customer service, technical skills and product knowledge are essential, but your relationship with yourself might be even more critical. Self-regard is a foundational component of emotional intelligence. It is the ability to accept who you are, strengths, flaws, and all, while maintaining a healthy level of self-respect and confidence. In this article, you will see how important the role of self-regard is in customer service. In customer service, self-regard directly impacts how calmly, authentically, and effectively you show up for others.
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7 Customer Service Trends Every Business Leader Should Know
Let’s face it, customer service has come a long way from the days of “Your call is important to us…” These days, it’s not just about answering questions, it’s about creating a seamless, personalised experience that builds loyalty and trust at every opportunity. In this article, I share 7 customer service trends every business leader should know.
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Exceptional Customer Service Skills – How to Train Your Employees
Businesses need employees with exceptional customer service skills who respond promptly, accurately, and in ways that build trust and loyalty. In today’s market, exceptional customer service and well-trained staff are essential for businesses to stand out. Exceptional customer service skills are more important than ever.
In this blog, I show you how you can achieve these skills in your business.
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