Tag: Customer Service Trainer

7 Customer Service Trends Every Business Leader Should Know

Author: Gary Morgan   |   Date: 16th April 2025
Tags: Customer Care, Customer Experience, customer service, Customer Service Coach, Customer Service Coaching, Customer Service Skills Training, Customer Service Trainer, Customer Service With Integrity

Let’s face it, customer service has come a long way from the days of “Your call is important to us…” These days, it’s not just about answering questions, it’s about creating a seamless, personalised experience that builds loyalty and trust at every opportunity. In this article, I share 7 customer service trends every business leader should know.

Exceptional Customer Service Skills – How to Train Your Employees

Author: Gary Morgan   |   Date: 8th March 2024
Tags: customer service, Customer Service Coach, Customer Service Coaching, Customer Service Trainer, Customer Service Training

Businesses need employees with exceptional customer service skills who respond promptly, accurately, and in ways that build trust and loyalty. In today’s market, exceptional customer service and well-trained staff are essential for businesses to stand out. Exceptional customer service skills are more important than ever.

In this blog, I show you how you can achieve these skills in your business.