Tag: customer service

Exceptional Customer Service Skills – How to Train Your Employees

Author: Gary Morgan   |   Date: 8th March 2024
Tags: , , , ,

Every business needs employees with exceptional customer service skills who can not only respond quickly and accurately to customer inquiries but also do so in a manner that builds trust and loyalty. In today’s competitive market, customer service is more important than ever, and having a team of well-trained staff is essential for businesses that want to stand out.

Here’s how you can train your employees in exceptional customer service skills:

Read more

Emotional Intelligence Training: What It Is and Why It Matters

Author: Gary Morgan   |   Date: 24th September 2023
Tags: , , , , , , , , ,

In this article, you will learn about emotional intelligence (EI)  and the benefits of emotional intelligence training. Emotional intelligence is the ability to accurately identify, understand, and manage one’s own emotions, as well as those of others. Research indicates that EI is an important factor in achieving success in personal and professional settings.

Read more

Fundamentals of a customer care advisor

Author: Gary Morgan   |   Date: 8th July 2022

As I have said many times before “sales might be the lifeblood of the business, but customer service is the heart that keeps that blood pumping”. This means that customer care advisors need to get everything right from answering the phone and dealing with a routine enquiry to dealing with a complaint.

Read more

5 Active Listening Techniques that Increase Sales Conversions

Author: Gary Morgan   |   Date: 12th January 2022
Tags: , ,

With all the modern technology that business leaders and sales teams have at their disposal for communicating with prospects and existing clients, it seems that many sales professionals have forgotten how to communicate clearly. In todays blog I’m going to give you 5 active listening techniques that will make a huge difference to you and your team when implemented.

Read more

The importance of communication in customer service – 5 Listening Techniques

Author: Gary Morgan   |   Date: 31st March 2021
Tags: , , , , ,

If sales are the heartbeat of a business, then customer service is the rhythm of the heartbeat that keeps sales coursing through the business. Communication is really important if you want to offer excellent customer service. But what is communication? Today I will be exploring 5 listening techniques designed to help you to provide excellent customer service.

Read more