Businesses need employees with exceptional customer service skills who respond promptly, accurately, and in ways that build trust and loyalty. In today’s market, exceptional customer service and well-trained staff are essential for businesses to stand out. Exceptional customer service skills are more important than ever.
In this blog, I show you how you can achieve these skills in your business.
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In this article, you will learn about Emotional Intelligence (EI) and the benefits of EI Training. Emotional intelligence is the ability to accurately identify, understand, and manage one’s own emotions, as well as those of others. Research indicates that EI is an important factor in achieving success in personal and professional settings.
Read moreAs I have said many times before “sales might be the lifeblood of the business, but customer service is the heart that keeps that blood pumping”. This means that customer care advisors need to get everything right from answering the phone and dealing with a routine enquiry to dealing with a complaint.
Read moreIf sales are the heartbeat of a business, then customer service is the rhythm of the heartbeat that keeps sales coursing through the business. Communication is really important if you want to offer excellent customer service. But what is communication? Today I will be exploring 5 listening techniques designed to help you to provide excellent customer service.
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