Tag: customer service

Exceptional Customer Service Skills – How to Train Your Employees

Author: Gary Morgan   |   Date: 8th March 2024
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Businesses need employees with exceptional customer service skills who respond promptly, accurately, and in ways that build trust and loyalty. In today’s market, exceptional customer service and well-trained staff are essential for businesses to stand out. Exceptional customer service skills are more important than ever.

In this blog, I show you how you can achieve these skills in your business.

 

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Emotional Intelligence Training: What It Is and Why It Matters

Author: Gary Morgan   |   Date: 24th September 2023
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In this article, you will learn about Emotional Intelligence (EI)  and the benefits of EI Training. Emotional intelligence is the ability to accurately identify, understand, and manage one’s own emotions, as well as those of others. Research indicates that EI is an important factor in achieving success in personal and professional settings.

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Fundamentals of a customer care advisor

Author: Gary Morgan   |   Date: 8th July 2022
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As I have said many times before “sales might be the lifeblood of the business, but customer service is the heart that keeps that blood pumping”. This means that customer care advisors need to get everything right from answering the phone and dealing with a routine enquiry to dealing with a complaint.

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5 Active Listening Techniques that Increase Sales Conversions

Author: Gary Morgan   |   Date: 12th January 2022
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With all the modern technology that business leaders and sales teams have at their disposal for communicating with prospects and existing clients, it seems that many sales professionals have forgotten how to communicate clearly. In todays blog I’m going to give you 5 active listening techniques that will make a huge difference to you and your team when implemented.

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The importance of communication in customer service – 5 Listening Techniques

Author: Gary Morgan   |   Date: 31st March 2021
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If sales are the heartbeat of a business, then customer service is the rhythm of the heartbeat that keeps sales coursing through the business. Communication is really important if you want to offer excellent customer service. But what is communication? Today I will be exploring 5 listening techniques designed to help you to provide excellent customer service.

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