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Tag: customer service
Emotional Intelligence Training: What It Is and Why It Matters
In this article, you will learn about emotional intelligence (EI) and the benefits of emotional intelligence training. Emotional intelligence is the ability to accurately identify, understand, and manage one’s own emotions, as well as those of others. Research indicates that EI is an important factor in achieving success in personal and professional settings.
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Exceptional Customer Service Skills – How to Train Your Employees
Every business needs employees with exceptional customer service skills. They need employees who can not only respond quickly and accurately to customer inquiries but also do so in a manner that builds trust and loyalty. In today’s competitive market, customer service is more important than ever before and having a team of well-trained staff is essential for businesses that want to stand out.
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Fundamentals of a customer care advisor
As I have said many times before “sales might be the lifeblood of the business, but customer service is the heart that keeps that blood pumping”. This means that customer care advisors need to get everything right from answering the phone and dealing with a routine enquiry to dealing with a complaint.
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5 Active Listening Techniques that Increase Sales Conversions
The importance of communication in customer service – 5 Listening Techniques
If sales are the heartbeat of a business, then customer service is the rhythm of the heartbeat that keeps sales coursing through the business. Communication is really important if you want to offer excellent customer service. But what is communication? Today I will be exploring 5 listening techniques designed to help you to provide excellent customer service.
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