Tag: customer service

The importance of communication in customer service – 5 Listening Techniques

Author: Gary Morgan   |   Date: 31st March 2021
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If sales are the heartbeat of a business, then customer service is the rhythm of the heartbeat that keeps sales coursing through the business. Communication is really important if you want to offer excellent customer service. But what is communication? Today I will be exploring 5 listening techniques designed to help you to provide excellent customer service.

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