Why did I write Telephone Selling with Integrity?
For so long selling has a bad reputation in the eyes of many people and selling over the phone has an even worse reputation. What many sales professionals and their leaders fail to realise is that it is not the method of selling that is the problem but how it is executed. This book will give you a distinct advantage over your competitors when it comes to selling over the phone. You will learn to use the telephone not only to sell but to sell with integrity. I really want you to achieve where so many other sales teams fail.
Why is sales integrity so important?
I have owned Gary Morgan Coaching for over 13years and have helped inside sales, telesales and customer service teams to sell better over the phone. We have all heard the stories from customers who have felt that the salesperson on the end of the phone hasn’t listened to them, or that they haven’t known enough about product they are selling. The ones that have sounded like they were talking purely from a script without taking into consideration that a human is sat there at the other end of the phone line. Sadly trust is seen as a commodity in very short supply.
Integrity is crucial as buyers are always more likely to go ahead with a purchase when they trust the person at the end of that phone selling the product or service.
It’s my job to help teams to understand that there is a way to sell without falling into these traps. There is a way to help your client or prospect to get what they need as an individual whilst satisfying the KPI’s of the business too.
What do I cover in Telephone Selling with Integrity?
There are nine clearly defined sections within this book, each with clear actions and exercises to help you drive your business forward within each chapter.
- What is selling?
- Impressions of sales people
- Different ways of selling your product or service
- Value systems
- Mindset matters
- Acquiring skills
- The psychology of Selling
- Telephone Selling Structure
Where can you get your copy of Telephone Selling with Integrity?
I thoroughly believe that every sales team should have a copy of this in their arsenal if they are looking to improve their sales performance.
This book is currently available to download on Bookboon. With over 75 million downloads of our textbooks and business e-books every year, Bookboon is the largest publisher of e-books in the world. They work with industry-leading experts and academics to create high-quality textbooks and business e-books.
Are you interested to find out more about how I can help you and your sales team? Visit my Telephone Skills Training page to find out more and book a discovery call with me to have a chat today.