Podcasts

S2 EP6: Don’t run away from your setbacks – An interview with Leigh Hopwood, CEO of the CCMA

In this weeks episode of Your Path to Purpose I talk to Leigh Hopwood, CEO of the CCMA [Call Centre Management Association] about her pathway into her career. Leigh suffered a big setback in her teenage years that could have sent her in a completely different direction. However, she used this setback as a learning opportunity which gave her the kick she needed to knuckle down, work hard and create the life she wanted. Leigh displays real grit and it was an absolute pleasure to chat to her on the podcast.

S2 EP5: Enabling others to reach their potential – an interview with Enduro Stu

This week I am talking to Stuart Levett AKA Enduro Stu all about his core purpose of enabling others to reach their potential, whatever that might be. Stu has worked in the fitness industry for over 20 years. He is a movement, strength & conditioning coach, working with all levels of athletes from professionals through to ‘everyday athletes’. He Specialises in enhancing performance through analysis of the movements needed within a sport, your ability to perform such moves and planning a detailed path forwards.

S2 EP4: The heart of a purpose driven organisation – An interview with Phil Geraghty, the founder of Crowdfunder

In this episode of Your Path to Purpose, I have the absolute pleasure of interviewing my good friend, the inspirational Phil Geraghty, who is the founder of Crowdfunder and Action Storm. As the founder of Crowdfunder. Phil oversaw the growth of the platform to enable thousands of projects to collectively raise over 100 million pounds to become the UK’s largest crowdfunding platform and a major force for good. This guy is not only inspirational, this guy absolutely knows and lives his purpose working at the heart of a purpose driven organisation.

S2 EP3: Delivering top class customer experience with Alex Mead

The purpose of this podcast is to help individuals in both their business and their personal lives. And in this particular episode, I have the pleasure of interviewing Alex Mead, who I call Mr. Customer Experience. He is currently the executive director of customer service experience for a digital start up bank in the Middle East.

Alex is passionate about delivering top class customer experiences, and he strives to make life better for customers. If you actually want to improve your customer experience, you are going to absolutely love what Alex has to say in this episode.

S2 EP2: Selling with a person led approach – The KPI’s that REALLY matter

In this episode of Your Path to Purpose Gaz talks to Nina Brooks, group sales director for Techbuyer, about her own path to purpose. Within the course of the conversation Nina talks about why is so important to sell with a person led approach and why we are measuring the wrong KPI’s. Stop looking at your customers as just numbers.

S2 EP1: A career in Recruitment – Key selling tips from Lloyd Schaverien

In the first episode of the new series of Your Path to Purpose, Gaz talks to Lloyd Schaverien. After a career spanning over 25years he talks about his career in the recruitment sector and shares some of his key selling takeaways that he has learned along the way.

S1 EP9: The importance of staying true to your core values | Dr Andy Toy talks about his carer in health cultivation

In this episode I talk to Dr Andy Toy who has had a long career in dentistry. His fascinating story talks about the fact that when he first qualified as a dentist he couldn’t get onboard with the way in which the NHS approached oral care in the UK and believed that there had to be another way. Andy talks about “growing health” in the community and taking positive action to promote better oral health for all. The Drill, Fill and Bill approach simply is not enough.

Within this episode talks candidly about some of the major obstacles he faced over the years forging this new path in dentistry but by having a clear purpose and values he was able to over come them.

S1 EP8: Walking the museum of life | Don’t let fear stop you from realising your potential | Nicky Forster ex professional footballer

In this episode I talk to Nicky Forster, the goal setting coach. Nicky started his career thirty years ago as a professional footballer playing for teams including Brighton and Brentford. Having played over 700 games and scoring over 200 goals in his 20yr football career he now works and a professional coach helping others to realise their full potential.

Within this episode Nicky talks a lot about the museum of life and how when we look back on our lives we should feel content that we have achieved everything we have set out to do. Make the best of the life you have and have no regrets.

S1 EP7: Life in the Charity Sector | Teaching young people that your current path doesn’t define your future

In the latest episode of Your Path to Purpose I talk to Beccy Bowden who works in for the Surrey Community foundation which helps charities and community foundations in Surrey to support the people in need of the most help.

Although perception is that Surrey is an affluent county, there are over 23k children in the area living in poverty with many children by the age of 15yrs believing that this now their “lot.” These charities do wonderful things to try and teach young people that their current path doesn’t need to define their future lives.

Beccy has had an extensive career in Science. She has previously worked as a conduit between the Science sector and government to ensure that science is considered when writing government policy and she has already worked in counter terrorism travelling all over the world to utilise science to prevent people being hurt in the future.

When Beccy first moved into the Charity sector her goal was to inspire children, especially girls to find out more about the world of science and to empower more young people to look for careers in this field.

S1 EP6: Making Life Simpler for Others with VA Ellcie Moore

In todays episode of Your Path to Purpose I talk to the incredible Ellcie Moore about what her purpose in life is. Ellcie has such an interesting backstory that revolves around growing up in the family paint ball business to then meeting her future husband Clint, a British professional paint ball player turned carpenter.

Ellcie recently took a change in direction in her career and now works to help make life simpler for others as a virtual assistant. Within the episode we talk about getting priorities in order and creating a true lifestyle business that brings joy rather than overwhelm.

S1 EP5: Empowering businesses to take action in the digital world with Yellow Tuxedo

In today’s episode of Your Path to Purpose I had the absolute pleasure of interviewing the fabulous husband and wife team Alan and Emily Braithwaite from Yellow Tuxedo to talk about their purpose and how they came to work together on their business with their young family. A business looking to empower businesses to take action for themselves in the digital space.

As digital visibility specialists Emily and Alan look to help business owners to understand how they can grow their businesses online in a no nonsense, pragmatic approach that is really refreshing. They are also the founders of an online membership called The Digital Circus. Throughout the episode Alan and Emily talk about why they set up their membership during a pandemic and how it has now grown into an incredible business community of remarkable people.

S1 EP4: Living life on your terms

In the latest instalment of the Your Path To Purpose podcast I talk all about living life on your terms and taking action to do this.

Are you a people pleaser? Do you find yourself just going through the motions to live up to the expectations of others? For many of us we grow up with the pressure of expectation. That weight is heavy. Stop living your life in accordance to other peoples expectations, take action and define your own terms for how you will live your life.

In this episode I will be walking you through some simple exercises to help you define what you want your life to look like, with some wise words from Amanda Steinburg and Mahatma Gandhi to help inspire you on your way!

S1 EP3: Meet Jess West – Overcoming an Eating Disorder to Find Her Path To Purpose

In todays episode I meet the amazing Jess West, Reiki practitioner based in Teddington, south-west London who tells her story about overcoming an eating disorder to find her path to purpose.

We discuss her own Ikigai which is to help others to find their joy in life through her reiki healing. She is also now training to become a yogi master to extend her skillset to help more people. I hope you enjoy getting to know Jess as much as I did.

S1 EP2: Powerful ways to develop a positive mindset

S1 EP1: How I found my path to purpose

S2 EP2: Meet Sarah Leff

S2 EP1: Meet Ben Drury

S1 EP5: The power of ‘high quality questions’

Are your Inside Sales, Telesales and Customer Service Teams underestimating the power of asking ‘high quality questions’? Do they sound like they are interrogating potential or existing clients? In today’s episode I will share my thoughts on the importance of asking ‘high quality questions’ along with some examples of how these will help your Sales or Customer Service Teams have more meaningful conversations rather than interrogations.

S1 EP4: Common F*** Ups of a contact centre team leader and why they happen

As a sales leadership coach, I have come across some truly amazing leaders. Unfortunately, these are few and far between in comparison to the plethora of weak leaders I have come across. This made me think of the factors that contribute to weak leadership and I want to share my thoughts with you in this episode.

S1 EP3: Do you lose sales because your sales or customer service teams have bad product knowledge?

Are your sales teams missing out on sales opportunities? Are your customer service teams missing out on up-sell or cross-sell opportunities? Are you feeling frustrated and wondering why this is happening? If you answered yes to any of the above, then this episode will definitely help you.

S1 EP2: Does cold calling still work?

In today’s episode I want to share my views on cold calling with you and also help you and your sales team to make effective cold calls. I’ve heard many business owners, sales directors and sales managers say that cold calling is dead and ineffective. I could not disagree more.

S1 EP1: How to use the phone to sell through Covid-19 and beyond

This episode looks at telephone selling through COVID-19 and beyond. I explain the benefits of having employees that can use the phone effectively and focus on increasing your sales conversions and improving your client retention.