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S1 EP4: Common F*** Ups of a contact centre team leader and why they happen
As a sales leadership coach, I have come across some truly amazing leaders. Unfortunately, these are few and far between in comparison to the plethora of weak leaders I have come across. This made me think of the factors that contribute to weak leadership and I want to share my thoughts with you in this episode.
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Check out my new book: Telephone Selling with Integrity
This book will give you a distinct advantage over your competitors when it comes to selling over the phone. Because you will learn to use the telephone not only to sell but to sell with integrity.
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