Take clients on a positive journey while increasing retention and revenue.
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If you answer YES to one or more of the questions below my customer service training and coaching will help.

  • Have you seen an increase in customer complaints?
  • Are you seeing a decline in your customer retention?
  • Are your customer service advisors unable to solve problems on their own?
  • Are your customer service advisors missing out on cross-sell and upsell opportunities?
  • Have your word-of-mouth referrals declined recently?
  • Are your customers being kept waiting too long?

As a leading Sales Trainer, Coach, and Certified Emotional Intelligence Practitioner I can fix any of the above problems and many more.

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What my clients say:

“We are a small independent Opticians business in Hillingdon. In our continuing efforts to improve our client experience, we engaged the services of Gary Morgan to help us along the journey, with the aim of understanding clearly what we need to achieve individually as well as a team, to deliver the very best customer experience.

Gary’s regular training sessions are very interactive, thought-provoking, and importantly, have instilled discipline in our day-to-day working that reminds us constantly what it takes to be the best at what we do!

As a business owner, I have learned a lot of new ways of thinking about effectively managing the team; also, the inspiration I derive from such training helps me fulfil many of the business objectives.

My staff look forward to the training every month, and I have seen a difference not just in the positive culture that is being developed at Eyewise, but also reflected in an upturn in sales!

Gary is very easy to get on with and has a great ability to recommend workable solutions, even to seemingly hard tasks!

I would definitely recommend Gary to help businesses like ours develop ways to improve not just the service levels, but also help staff overcome hurdles and inspire them to a new level of confidence and enjoyment within the roles they perform in the business”.


I provide Customer Service Training and Coaching in Surrey, Sussex, and Kent. I also provide it globally ONLINE via ZOOM.

Your Investment

  • From £250.00

Which industry sectors make good candidates for Customer Service Skills Training?

  • Contact Centres
  • Insurance Brokers
  • Recruitment Agencies
  • Dental Practices
  • Estate Agents
  • Opticians
  • Solicitors
  • Accountants
  • Surveyors

What needs to be included in Customer Service Training courses?

Some of the basic building blocks of customer service training are included below:

  • Understanding your customer
  • Identifying customer needs and expectations
  • Key elements of good customer service
  • Setting and maintaining standards
  • How to make a great first impression
  • Verbal and non-verbal communication
  • Developing effective listening skills
  • Questioning skills
  • Understanding causes of dissatisfaction
  • Handling unhappy customers
  • Recognising customer reactions
  • Time management

These are by no means exhaustive and are tailored to meet the individual needs of the business.

Why should I invest in customer service training?

Customer service training improves the person-to-person connection which is required to gain loyal customers. Experienced customer service staff must thoroughly understand their potential customers’ wants and needs and simultaneously effectively communicate the benefits of the products and services their business is offering. Getting this perfect balance is critical to providing a positive customer service experience and a central return on any investment in this form of training.

Other reasons for investing in this area will include customer retention, improved communication, brand consistency, and retention of top talent.

Don’t waste another day.
Book a free 30 minute discovery call.

Make change happen. Gary will unravel your challenge and guide you towards a solution. What’s next is up to you.

Book a Free Discovery Call

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