Customer Service Training

Sectors I work with

Here are just some of the variety of sectors that I work with:

• Contact Centres
• Dental Practices
• Insurance Brokers
• Opticians
• Recruitment Agencies
• Estate Agents

Why is customer service training important?

Sales might be the lifeblood of many businesses, but customer service is the heartbeat that keeps that blood pumping. Customers form their perception of a company, its products, its people, and its services whenever they have contacted either directly or indirectly.  Each one of these ‘Moments of Truth’ is your opportunity to affect the impression and perception your customer has of your business.

The challenge for any company is to manage these Moments of Truth so that the perceptions are positive. Get it right and you have loyal customers for life who will recommend you to friends, family, and business contacts. Having well-trained staff that can answer the phone professionally, answer customers’ questions promptly, and exceeds customer expectations goes a long way in embedding customer loyalty.

Who needs to be trained in Customer Service?

A simple answer…, “everyone in your business from the business owner to the office junior!” The key though is to ensure that different elements are included depending on the level, type, and scope of customer interaction. For example, for staff dedicated to providing technical support, their customer skills training needs to reflect and be packaged to include a high degree of product or service knowledge. For more generalist customer service call handlers, a more rudimentary programme of work will be required.

What my clients say about working with me:

“We contacted Gary to provide Client Engagement Training. His unique style of engaging staff in the interactive workshops proved to be both stimulating and inspirational”.
Michelle Peel – Co-founder, Complete Community Care

My In-house customer service training courses include:

• Introduction to customer service
• Customer Service with integrity and emotional intelligence
• Telephone Customer Service
• Dealing with difficult customers
• Helpdesk Customer Service
• Stress Management
• Customer Service selling skills

About Gary Morgan

• Gary has over 35 years of sales experience
• Gary is an International Sales Trainer and Coach
• Gary is a Certified Emotional Intelligence Practitioner
• Gary is the Author of ‘Telephone Selling with Integrity’
• Gary has 50 five star Google Reviews
• Gary is the host of ‘Your path to purpose’ podcast

Gary’s passion is people and fulfilling the potential that lies within them to drive sales growth. Integrity and emotional intelligence are critical to everything he does, and it’s that focus that he works tirelessly to transfer to the clients and individuals he works with.

With a career spanning over 35 years, his experience has been built working at organisations such as Yellow Pages (when it was a great big book), BT, and Domestic & General to name just a few. He uses all the experience he gained from these large organisations to provide insightful and interactive sales training workshops focused on enabling individuals to use their emotional intelligence to sell with integrity.

He has developed the skills and understanding to rapidly identify training needs and then apply tried and tested coaching which aligns with both the commercial objectives and purpose of the organisation and the motivation, purpose, and potential of the individual.

He set up Gary Morgan Coaching 14 years ago and since then he has trained and coached hundreds of sales teams and taken them from average to outstanding. The truth is the performance of your sales team rests on the level of their emotional intelligence.