“We are a small independent Opticians business in Hillingdon. In our continuing efforts to improve our client experience, we engaged the services of Gary Morgan to help us along the journey, with the aim of understanding clearly what we need to achieve individually as well as a team, to deliver the very best customer experience.
Gary’s regular training sessions are very interactive, thought-provoking, and importantly, have instilled discipline in our day-to-day working that reminds us constantly what it takes to be the best at what we do!
As a business owner, I have learned a lot of new ways of thinking about effectively managing the team; also, the inspiration I derive from such training helps me fulfil many of the business objectives.
My staff look forward to the training every month, and I have seen a difference not just in the positive culture that is being developed at Eyewise, but also reflected in an upturn in sales!
Gary is very easy to get on with and has a great ability to recommend workable solutions, even to seemingly hard tasks!
I would definitely recommend Gary to help businesses like ours develop ways to improve not just the service levels, but also help staff overcome hurdles and inspire them to a new level of confidence and enjoyment within the roles they perform in the business”.
I provide Customer Service Training and Coaching in Surrey, Sussex, and Kent. I also provide it globally ONLINE via ZOOM.
Some of the basic building blocks of customer service training are included below:
These are by no means exhaustive and are tailored to meet the individual needs of the business.
Customer service training improves the person-to-person connection which is required to gain loyal customers. Experienced customer service staff must thoroughly understand their potential customers’ wants and needs and simultaneously effectively communicate the benefits of the products and services their business is offering. Getting this perfect balance is critical to providing a positive customer service experience and a central return on any investment in this form of training.
Other reasons for investing in this area will include customer retention, improved communication, brand consistency, and retention of top talent.
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