“Gary trained our Inside Sales team on the structure of a call, call planning and call etiquette. The team warmed to his relaxed, personable style and always reference back to his guidance. Gary isn’t just a “classroom” trainer and even includes call shadowing and coaching which provides invaluable in-the-moment feedback.”
Richard Grieveson, Head of Dental Professional at Philips
I provide Telephone Skill Training and Coaching in Surrey, Sussex, and Kent. I also provide it globally ONLINE via ZOOM.
Telesales exists for you to communicate to your clients and prospects that you are there to serve them. So, creating the knowledge and awareness of your business’ capability must lie at the heart of any form of telephone skills training. A call handler involved in telesales main role is to initiate contact with people who can be converted to a sale.
Telesales is an essential aspect of any business and it helps maintain a customer base and if used strategically expands your market. While the image of telephone selling has been polluted recently as people bombard you with unwanted phone calls, the purpose is simply to increase awareness.
Telephone skills training improves the person-to-person connection which is required to gain loyal customers. Staff who are involved in telesales need to thoroughly understand their potential customers’ wants and needs and simultaneously effectively communicate the benefits of the products and services their business is offering. Getting this perfect balance is critical to sales success and the reason to invest in the delivery of my telesales training courses.
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