In today’s challenging times more and more businesses are turning to their telesales teams to generate much needed revenue. Gary Morgan Coaching is the ideal choice to enable businesses to maximise the potential of their telesales staff. I use tried and tested proven methods gained through many years of working in various telesales functions to increase the revenue and profit of those I work with.
If you want to either get ahead or keep ahead of your competitors, then your telesales teams must be able to use effective telephone selling techniques.
Selling on the telephone is vastly different from face- to- face sales and your telesales team need to be equipped with specific skills and techniques if they are to be successful.
Central to any telesales training course is ensuring that the team are empowered to make their own decisions. Here is a short list of the telephone sales training skills I offer as part of the training programme:
Telesales exists for you to communicate to your clients and prospects that you are there to serve them. So, creating the knowledge and awareness of your business’ capability must lie at the heart of any form of telephone skills training. A call handler involved in telesales, main role is to initiate contact with people who can be converted to a sale.
Telesales is an essential aspect of any business and it helps maintain a customer base and if used strategically expand your market.
While the image of telephone selling has been polluted recently as people that bombard you with unwanted phone calls, the purpose is simply to increase awareness.
It is worth noting that even the largest multi-national companies have telemarketers cold calling thousands of people daily.
As previously stated, empowering telesales staff to make their own decisions is a vital aspect of my training courses. I do use several other training techniques some of which are highlighted below:
Telephone skills training improves the person-to-person connection which is required to gain loyal customers. Staff who are involved in telesales need to thoroughly understand their potential customers’ wants and needs and simultaneously effectively communicate the benefits of the products and services their business is offering. Getting this perfect balance is critical to sales success and the reason to invest in the delivery of my telesales training courses.
Other reasons for investing include customer retention, improved communication, brand consistency, retention of top talent, awareness and understanding of the need for better administrative skills.
I work with many sales teams that use cold calling to generate leads and much needed revenue. If your sales team is avoiding making cold calls or are not getting the results that you were hoping for, then a recent blog post on this subject will help you gain a better insight into the subject.
To whet your appetite, here are seven ways that will improve the productivity of your sales teams when making cold calls:
There are 2 reasons to use telesales to grow your business:
Ultimately, the aim of telesales is to build repeat business through excellent customer relations.
Telesales representatives contact customers to promote offers or to set up appointments to support field sales representatives.
Here are 3 training courses I specialise in:
For staff in daily contact with clients and customers by telephone, an Emotional Intelligence course will help to develop greater self-awareness, help to practice self-regulation, cultivate the ability to become intrinsically motivated, improve social skills and become more empathetic.
The key question that is answered are “the dos and don’ts” during customer contact based on the elements of “what the individual has or hasn’t perceived” during the interaction.
Customer service training is an integral part of any telesales activity. It is also the foundations of any customer interaction, if you can get the basics right then the harder aspects of the client interaction can become easier to manage.
Here are 5 quick tips that should form the bedrock of any customer service-based telesales training course and create mutual benefits for all parties concerned:
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