Telesales Training

Make every call count and maximise the potential of this revenue and customer care tool.

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Are you looking to improve the results of your telesales team or increase sales revenue and profit from your telesales functions? Maybe you are looking to increase telesales conversion rates and get a better return on investment from your marketing spend. Whatever problem you are facing in your telesales function please read on to find out how I can help.

I’m Gary Morgan a leading Telesales Trainer, Coach, and Certified Emotional Intelligence Practitioner and I can fix any of the above problems and many more.

I provide bespoke or in-person Telesales Training Courses in Surrey, Sussex, Kent, and Essex, and globally Online via Zoom. My bespoke sales training courses are designed for your business, your sector, and for the products or services you sell.
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What my clients say about working with me:

“Gary trained our Inside Sales team on the structure of a call, call planning and call etiquette. The team warmed to his relaxed, personable style and always reference back to his guidance. Gary isn’t a “classroom” trainer and even includes call shadowing which provides invaluable feedback at the moment”.
Richard Grieveson – Head of Dental Professional at Philips

How my approach to Telesales is different

In today’s challenging time businesses are having to rely more and more on using the phone to engage with their prospects and existing clients. The problem is many sales and customer service teams have become reliant on sending emails rather than picking up the phone. This has resulted in a decline in both new business acquisition and client retention. My in-person telesales workshops are designed to introduce a more ethical, mindful side of telesales, and my ethos is rooted in opening up and developing meaningful conversations with clients. All this whilst enabling individuals and teams to comfortably reach telesales targets.

Who do I work with?

  • New and experienced salespeople
  • Inbound and Outbound Telesales Representatives
  • Inside Sales Executives
  • Telemarketing Staff
  • Business Development Managers
  • Account Managers

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Sectors I work with

Here are just some of the variety of sectors that I work with:

  • Contact Centres
  • Dental Practices
  • Insurance Brokers
  • Opticians
  • Recruitment Agencies
  • Estate Agents

Are you experiencing any of these problems:

Salespeople sending emails rather than picking up the phone

  • A plateau in telesales revenue
  • Sales leads not being generated or converted
  • An ineffective telesales process
  • A lack of activity from your telesales teams
  • Telesales executives missing targets
  • Salespeople with poor time management skills
  • Demotivated telesales agents

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Why is Telesales training important?

Telesales exists for you to communicate to your clients and prospects that you are there to serve them. So, creating the knowledge and awareness of your business’ capability must lie at the heart of any form of telephone skills training. A call handler involved in telesales’s main role is to initiate contact with people who can be converted to a sale. Telesales is an essential aspect of any business and it helps maintain a customer base and if used strategically expands your market. While the image of telephone selling has been polluted recently as people bombard you with unwanted phone calls, the purpose is simply to increase awareness.

Why should I invest in Telesales training?

Telesales skills training improves the person-to-person connection which is required to gain loyal customers. Staff who are involved in telesales need to thoroughly understand their potential customers’ wants and needs and simultaneously effectively communicate the benefits of the products and services their business is offering. Getting this perfect balance is critical to sales success and the reason to invest in the delivery of my telesales training courses.

Who needs to go on a Telesales training course?

All members of your telesales, telemarketing, and inside sales teams, involved in the day-to-day sales process, especially those who may not be achieving their KPI’s should be top of the list. Customer service teams would make excellent candidates, they may well benefit from developing skills to upsell or cross-sell.

What is the duration of a Telesales training course?

Typically my in-house Telesales training courses last between 1 – 2 days depending on the client’s requirements and the skill level of those attending.

What my clients say about working with me:

“Gary came to our office recently to provide a one-day sales training session. From the outset, Gary was a pleasure to deal with. He listened to our requirements and tailored his delivery to ensure all areas we required were covered. The session was delivered in a format that meant the team was able to interact and digest the information in a way that would help them remember it. We felt the session was highly beneficial and gave the team the confidence and knowledge to get on the phones and speak with people in a difficult marketplace! We have seen a direct uplift in business in response to this training.”
Lauren Pool – Senior Manager, Travail Employment Group
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What are the key components of Telesales training courses?

This will inevitably depend on both the individual and the business’s needs and I will tailor every element of my courses to the business leader’s needs.

Telesales coaching presents an opportunity for even the most seasoned salesperson to refresh their basic skills, especially concerning:

  • the customer experience
  • the products and marketplace within which the business operates
  • the businesses’ sales process and CRM needs

My In-house telesales training courses include:

  • Introduction to telesales
  • Telephone selling with integrity and emotional intelligence
  • Inside sales telephone skills
  • Telephone skills for customer service and non-sales teams
  • Telesales and appointment making
  • Telemarketing skills

Your Investment

From £250.00 which includes writing and preparation of the session, delivery, and post-course handouts. We start by understanding how you currently sell over the phone and then identifying the areas which are preventing sales conversions. Some of the topics we cover are ‘understanding the customer’s needs and buying motives’, ‘communicating an effective selling story, and proposition’, ‘how to overcome objections’, and ‘how to close the sale confidently’ to name just a few. Also available are bespoke telesales training courses designed for your business, your sector, and the products or services you sell.

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About Gary Morgan

  • Gary has over 35 years of sales experience
  • Gary is an International Sales Trainer and Coach
  • Gary is a Certified Emotional Intelligence Practitioner
  • Gary is the Author of ‘Telephone Selling with Integrity’
  • Gary has 50 five star Google Reviews
  • Gary is the host of ‘Your path to purpose’ podcast

Gary’s passion is people and fulfilling the potential that lies within them to drive sales growth. Integrity and emotional intelligence are critical to everything he does, and it’s that focus that he works tirelessly to transfer to the clients and individuals he works with.

With a career spanning over 35 years, his experience has been built working at organisations such as Yellow Pages (when it was a great big book), BT, and Domestic & General to name just a few. He uses all the experience he gained from these large organisations to provide insightful and interactive sales training workshops focused on enabling individuals to use their emotional intelligence to sell with integrity.

He has developed the skills and understanding to rapidly identify training needs and then apply tried and tested coaching which aligns with both the commercial objectives and purpose of the organisation and the motivation, purpose, and potential of the individual.

He set up Gary Morgan Coaching 14 years ago and since then he has trained and coached hundreds of sales teams and taken them from average to outstanding. The truth is the performance of your sales team rests on the level of their emotional intelligence.

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