Telesales Training

Sectors I work with

Here are just some of the variety of sectors that I work with:

• Contact Centres
• Dental Practices
• Insurance Brokers
• Opticians
• Recruitment Agencies
• Estate Agents

Why is Telesales training important?

Telesales exists for you to communicate to your clients and prospects that you are there to serve them. So, creating the knowledge and awareness of your business’ capability must lie at the heart of any form of telephone skills training. A call handler involved in telesales’s main role is to initiate contact with people who can be converted to a sale. Telesales is an essential aspect of any business and it helps maintain a customer base and if used strategically expands your market. While the image of telephone selling has been polluted recently as people bombard you with unwanted phone calls, the purpose is simply to increase awareness.

Who needs to go on a Telesales training course?

All members of your telesales, telemarketing, and inside sales teams, involved in the day-to-day sales process, especially those who may not be achieving their KPI’s should be top of the list. Customer service teams would make excellent candidates, they may well benefit from developing skills to upsell or cross-sell.

What my clients say about working with me:

“Gary came to our office recently to provide a one-day sales training session. From the outset, Gary was a pleasure to deal with. He listened to our requirements and tailored his delivery to ensure all areas we required were covered. The session was delivered in a format that meant the team was able to interact and digest the information in a way that would help them remember it. We felt the session was highly beneficial and gave the team the confidence and knowledge to get on the phones and speak with people in a difficult marketplace! We have seen a direct uplift in business in response to this training.”
Lauren Pool – Senior Manager, Travail Employment Group
Get in touch

My In-house telesales training courses include:

• Introduction to telesales
• Telephone selling with integrity and emotional intelligence
• Inside sales telephone skills
• Telephone skills for customer service and non-sales teams
• Telesales and appointment making
• Telemarketing skills

About Gary Morgan

• Gary has over 35 years of sales experience
• Gary is an International Sales Trainer and Coach
• Gary is a Certified Emotional Intelligence Practitioner
• Gary is the Author of ‘Telephone Selling with Integrity’
• Gary has 50 five star Google Reviews
• Gary is the host of ‘Your path to purpose’ podcast

Gary’s passion is people and fulfilling the potential that lies within them to drive sales growth. Integrity and emotional intelligence are critical to everything he does, and it’s that focus that he works tirelessly to transfer to the clients and individuals he works with.

With a career spanning over 35 years, his experience has been built working at organisations such as Yellow Pages (when it was a great big book), BT, and Domestic & General to name just a few. He uses all the experience he gained from these large organisations to provide insightful and interactive sales training workshops focused on enabling individuals to use their emotional intelligence to sell with integrity.

He has developed the skills and understanding to rapidly identify training needs and then apply tried and tested coaching which aligns with both the commercial objectives and purpose of the organisation and the motivation, purpose, and potential of the individual.

He set up Gary Morgan Coaching 14 years ago and since then he has trained and coached hundreds of sales teams and taken them from average to outstanding. The truth is the performance of your sales team rests on the level of their emotional intelligence.