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Tag: Emotional Intelligence Training
ROI of Sales Training: The Hidden Payoff Most Leaders Overlook
When most directors consider the return on investment (ROI) of sales training, they typically focus on the obvious metrics: increased sales, higher revenue, and improved conversion rates. While these factors are important, the true ROI of sales training often lies in less obvious outcomes, benefits that go beyond what is reflected in a spreadsheet. This ROI involves developing a confident and resilient sales team that not only closes deals but also builds long-term customer loyalty, reduces costly turnover, and enhances the overall business culture. Ultimately, this is where the real value of sales training lies.
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How To Improve Sales Conversations Using Powerful Questioning Techniques
When sales performance isn’t where you want it to be, it’s rarely about effort alone. Most salespeople put in a lot of hard work, but without the right approach, their results often fall short of expectations. One of the most effective ways to change this is by learning how to improve sales conversations using powerful questioning techniques. By shifting the focus from talking to asking, salespeople can uncover genuine needs, build stronger trust, and ultimately improve conversions.
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Have You Got Salespeople Confident Enough to Pick Up The Phone?
Have you got salespeople confident enough to pick up the phone? For many leaders, this is the real test of a sales team’s effectiveness. It’s easy to hide behind emails, LinkedIn messages, or clever marketing funnels, but real sales growth still comes down to the ability to have a live, authentic conversation.
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Is your sales team structure holding you back?
When results aren’t where they should be, many leaders look at their people first: are they motivated enough, skilled enough, hungry enough? But often, it’s not the salespeople at all. The real question is: Is your sales team structure holding you back? The way your team is set up could be limiting growth, creating inefficiencies, and costing you deals you should be winning.
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Your Sales Script Is Killing Your Results
In “Your Sales Script Is Killing Your Results,” I’m calling out the real reason many sales teams are behind on targets: they’re following rigid scripts instead of leading genuine conversations. Sales scripts are one of the fastest ways to lose trust, kill rapport, and make both your prospects and existing clients feel spoken at, not listened to.
The truth is, Sales Scripts don’t sell; People Do. And if you want better results, you need your salespeople to move from following a script to leading conversations.
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Transactional Selling Is No Longer Enough
Transactional Selling Is No Longer Enough, and if your team is still relying on pitch-heavy, product-first conversations, you’re likely leaving trust, opportunity, and revenue on the table.
What do I mean by transactional selling?
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Why Listening Is the Most Overlooked Skill in Leadership
In leadership development, there’s a lot of discussion about vision, communication, decision-making, and resilience. However, we should be asking why listening is the most overlooked skill in leadership. This one ability can significantly transform teams, relationships, and results.
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How To Use Emotional Intelligence To Handle Difficult Customers
We’ve all been there. A customer walks in or calls, emails, or leaves a review, and their frustration hits like a wave. Whether it’s anger, impatience, or simply feeling overwhelmed, these moments can unsettle even the most seasoned team members. In these situations, and as an Emotional Intelligence Practitioner, I have seen firsthand that understanding how to use emotional intelligence to manage difficult customers is not only helpful but also essential.
Emotional intelligence (EI) is more than staying calm. It’s the ability to read the room, understand what’s really going on beneath the surface, and respond in a way that de-escalates, rather than adding fuel to the fire. In a world where stress levels are increasing and customers have higher expectations than ever, individuals who work in customer service roles with strong EI are not only better equipped to handle challenges, but they also often play a crucial role in maintaining the business’s reputation.
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The Role of Self-Regard in Customer Service
In the fast-paced world of customer service, technical skills and product knowledge are essential, but your relationship with yourself might be even more critical. Self-regard is a foundational component of emotional intelligence. It is the ability to accept who you are, strengths, flaws, and all, while maintaining a healthy level of self-respect and confidence. In this article, you will see how important the role of self-regard is in customer service. In customer service, self-regard directly impacts how calmly, authentically, and effectively you show up for others.
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Tips for Managing and Resolving Conflicts Constructively
Conflict is an inevitable part of any workplace, but how it’s handled can make a world of difference. In this blog, I will share key tips for managing and resolving conflicts constructively and in ways that build trust and collaboration.
Whether you’re facing a disagreement between team members or navigating a tough conversation, these tips will empower you to handle conflict with confidence, compassion, and clarity.
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