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Blog
My blogs aim to keep you updated with the latest news from around the business world. Offering a diversity of news topic and trends from the world of sales / telesales training, business coaching, leadership training, customer service training and emotional intelligence.
My articles are designed to inform, educate, and stimulate creative thoughts with my clients, enabling them to embrace and introduce these new ideas into their business sector.
Here is a selection of recent articles….
Professionalising SMEs: Scaling Your Sales Systems
Many Founders and Managing Directors view sales as a constant effort driven by individuals. When success comes, leaders often credit the “grit” or charisma of standout performers. However, professionalising SMEs requires moving beyond this reliance on individual heroics. While relentless drive is crucial in the early stages, it can ultimately create a strategic bottleneck that limits scalable growth.
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Why Customer Service Training Doesn’t Work & How To Fix It
Many business leaders are beginning to realise why customer service training doesn’t work in today’s environment: it often fails to account for the emotional complexity of 2026. As AI agents manage routine tasks, the interactions that reach human teams have become more emotionally charged and crucial to a company’s bottom line than ever before. To fix customer service training, we must move beyond scripted responses and focus on developing Emotional Intelligence (EQ).
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Why EQ Is the Highest ROI Leadership Investment In 2026
Why EQ is the Highest ROI Leadership Investment in 2026 is a question more decision makers are now asking as leadership pressure continues to intensify. In 2026, technical expertise and experience will no longer be enough. Leaders will be evaluated on their ability to manage themselves, effectively lead others, and make sound decisions under pressure. Emotional intelligence has become a commercial advantage, rather than just a supplementary skill.
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Why B2B Prospects Ghost After The First Sales Demo And How To Fix It
Why B2B Prospects Ghost After the First Sales Demo and How to Fix It is a question many sales leaders are asking as buying behaviour continues to change. Sales demos are often well prepared and professionally delivered. Despite this, prospects often become unresponsive shortly afterward, with emails going unanswered, calls not being returned, and momentum simply fading away. This is rarely about price alone; ghosting after a demo usually indicates that something in the sales conversation did not resonate with the buyer.
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What Customer Service Excellence Really Looks Like In 2026
What Customer Service Excellence Really Looks Like in 2026 is not about scripts, slogans or asking teams to simply try harder. It is about how leaders set expectations, how individuals behave under pressure, and how organisations choose to serve customers with integrity, consistency, and emotional intelligence.
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7 Ways to Retain Top Talent and Strengthen Your Leadership
Retaining top talent is one of the most pressing challenges for leaders today. “7 Ways to Retain Top Talent and Strengthen Your Leadership” explores practical strategies that not only help you retain your best employees but also enhance your leadership effectiveness. Engaged and motivated employees drive results and innovation, contributing to long-term business growth, with strong leadership playing a crucial role.
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5 Great Ways to Start a Sales Call That Wins More Clients
Starting a sales conversation sets the tone for everything that follows, which is why in this article titled “5 Great Ways to Start a Sales Call That Wins More Clients”, you’ll learn simple, effective openings that lead to stronger results and better client relationships. These methods are effective because they focus on emotional intelligence, integrity, and meaningful connection rather than relying on pressure or scripted lines.
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10 Practical Tips to Improve Your Customer Service Now
Providing exceptional customer service is one of the most effective ways to differentiate yourself in a competitive market. In this article, I share 10 Practical Tips to Improve Your Customer Service Now. You and your team can implement these simple yet impactful actions to strengthen relationships, increase customer loyalty, and boost revenue. Excellent customer service reflects your values, leadership, and commitment to conducting business with integrity and emotional intelligence.
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How to Build a High-Performing Team
Leaders often wonder how to build a High-Performing Team. The key is to combine clear expectations, open communication, and emotional intelligence to create an environment where team members feel motivated, accountable, and confident in delivering their best work. By implementing these practical strategies, you can enhance team performance while also increasing your influence as a leader.
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How LinkedIn Voice Notes Can Boost Sales Conversations
If you want to avoid clogging your prospects or clients’ LinkedIn inboxes with even more text messages, learning how LinkedIn Voice Notes Can Boost Sales Conversations is crucial. In a world where everyone’s competing for attention, using your voice helps you stand out, sound more authentic, and build genuine rapport. Many of my clients and I, who have experienced this ourselves, are seeing a 20–30% increase in sales conversions simply by replacing written messages with short, thoughtful voice notes that convey a sense of humanity, personal connection, and authenticity.
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