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Blog
My blogs aim to keep you updated with the latest news from around the business world. Offering a diversity of news topic and trends from the world of sales / telesales training, business coaching, leadership training, customer service training and emotional intelligence.
My articles are designed to inform, educate, and stimulate creative thoughts with my clients, enabling them to embrace and introduce these new ideas into their business sector.
Here is a selection of recent articles….
How to Show Love to Yourself – A guide to self love
We all need to show ourselves some love from time to time to maintain a balance for our mind, body, and soul. Once these connections are understood and nurtured, a peaceful mindset will be achieved.
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The importance of communication in customer service – 5 Listening Techniques
If sales are the heartbeat of a business, then customer service is the rhythm of the heartbeat that keeps sales coursing through the business. Communication is really important if you want to offer excellent customer service. But what is communication? Today I will be exploring 5 listening techniques designed to help you to provide excellent customer service.
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Are you afraid of making phone calls?
It astounds me just how many business owners and salespeople are fearful of making phone calls. Since starting my coaching practice in 2008, I have lost count of the number of individuals I have helped to overcome their phone fear and make effective telephone calls.
The following three tips will help you or your sales team become more confident when making telephone calls.
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Is the customer cycle killing your business?
In my role as a Sales and Leadership Coach I work with all types of businesses. It does not matter whether they are large or small, sole traders or corporates, they all have one thing in common: the customer cycle.
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Telephone Selling with Integrity
I am sure that you would agree with me when I say that telemarketing activities such as telephone selling and cold calling have in the eyes of the public, developed bad reputations. I have worked with hundreds of telesales executives and whilst some have been exceptional, the majority are pushy individuals that fail to listen to the prospect or client and often read verbatim from a script.
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How to stay motivated
Have you ever started something with great enthusiasm only for it to wane after a short time?
If you answered yes to the above, then you are not alone. I have worked with many clients that have developed a habit of starting things with great gusto and excitement only to see their ideas not come to fruition.
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Focus on the goal not the obstacles
You can be sure that life will at times be a bending path of “potholes” which you need to navigate around. It is likely that you have been through periods of your life already, where you wondered if your luck would ever change. Then, things settled down and you found an easier, straighter path.
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Unleash Your Hidden Mental Strength
It can be difficult to quantify your mental strength when life is moving along effortlessly. However, when you are confronted with a major change, for example being made redundant, bankruptcy, or a relationship breakdown, you need to be in top form.
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How to create a product knowledge guide that WILL improve your sales success
Are your sales teams missing out on sales opportunities? Are your customer service teams missing out on up-sell or cross-sell opportunities Are you feeling frustrated and wondering why this is happening?
If you answered yes to any of the above, then you are not alone. I see this happening more often than you might think. Unfortunately, no business can afford for their teams to miss sales opportunities. Whether that is prospect selling, cross selling, or even up-sell opportunities.
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Work-Life Balance Assessment
I have lost count of the number of clients that have come to my coaching practice because they want a better work-life balance. Many of my clients are time poor when they first approach me.
What is a good work-life balance?
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