Tag: Customer Service Skills Training

7 Customer Service Trends Every Business Leader Should Know

Author: Gary Morgan   |   Date: 16th April 2025
Tags: Customer Care, Customer Experience, customer service, Customer Service Coach, Customer Service Coaching, Customer Service Skills Training, Customer Service Trainer, Customer Service With Integrity

Let’s face it, customer service has come a long way from the days of “Your call is important to us…” These days, it’s not just about answering questions, it’s about creating a seamless, personalised experience that builds loyalty and trust at every opportunity. In this article, I share 7 customer service trends every business leader should know.