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Category: Customer Service Tips
Customer service tips from experienced sales coach and trainer Gary Morgan.Boost your team's sales and build lasting client relationships! This category offers practical customer service tips and strategies for exceptional customer service, designed specifically for sales professionals. Elevate your team's skills and attract more business with proven techniques.
The Role of Self-Regard in Customer Service
In the fast-paced world of customer service, technical skills and product knowledge are essential, but your relationship with yourself might be even more critical. Self-regard is a foundational component of emotional intelligence. It is the ability to accept who you are, strengths, flaws, and all, while maintaining a healthy level of self-respect and confidence. In this article, you will see how important the role of self-regard is in customer service. In customer service, self-regard directly impacts how calmly, authentically, and effectively you show up for others.
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7 Customer Service Trends Every Business Leader Should Know
Let’s face it, customer service has come a long way from the days of “Your call is important to us…” These days, it’s not just about answering questions; it’s about creating a seamless, personalised experience that builds loyalty and trust at every opportunity. In this article, I share 7 customer service trends every business leader should know.
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Exceptional Customer Service Skills – How to Train Your Employees
Businesses need employees with exceptional customer service skills who respond promptly, accurately, and in ways that build trust and loyalty. In today’s market, exceptional customer service and well-trained staff are essential for businesses to stand out. Exceptional customer service skills are more important than ever. In this blog, I show you how you can achieve these skills in your business.
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Fundamentals of a customer care advisor
As I have said many times before “sales might be the lifeblood of the business, but customer service is the heart that keeps that blood pumping”. This means that customer care advisors need to get everything right from answering the phone and dealing with a routine enquiry to dealing with a complaint.
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Why your sales team should ‘sell and serve’.
Do you have sales agents that focus on getting the sale and nothing else? Do they pass the buck post-sale? Do they take ownership?
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The importance of communication in customer service – 5 Listening Techniques
If sales are the heartbeat of a business, then customer service is the rhythm of the heartbeat that keeps sales coursing through the business. Communication is really important if you want to offer excellent customer service. But what is communication? Today I will be exploring 5 listening techniques designed to help you to provide excellent customer service.
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