Tag: Telesales Coaching

ROI of Sales Training: The Hidden Payoff Most Leaders Overlook

Author: Gary Morgan   |   Date: 8th September 2025
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When most directors consider the return on investment (ROI) of sales training, they typically focus on the obvious metrics: increased sales, higher revenue, and improved conversion rates. While these factors are important, the true ROI of sales training often lies in less obvious outcomes, benefits that go beyond what is reflected in a spreadsheet. This ROI involves developing a confident and resilient sales team that not only closes deals but also builds long-term customer loyalty, reduces costly turnover, and enhances the overall business culture. Ultimately, this is where the real value of sales training lies.

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How To Improve Sales Conversations Using Powerful Questioning Techniques

Author: Gary Morgan   |   Date: 2nd September 2025
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When sales performance isn’t where you want it to be, it’s rarely about effort alone. Most salespeople put in a lot of hard work, but without the right approach, their results often fall short of expectations. One of the most effective ways to change this is by learning how to improve sales conversations using powerful questioning techniques. By shifting the focus from talking to asking, salespeople can uncover genuine needs, build stronger trust, and ultimately improve conversions.

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Have You Got Salespeople Confident Enough to Pick Up The Phone?

Author: Gary Morgan   |   Date: 27th August 2025
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Have you got salespeople confident enough to pick up the phone? For many leaders, this is the real test of a sales team’s effectiveness. It’s easy to hide behind emails, LinkedIn messages, or clever marketing funnels, but real sales growth still comes down to the ability to have a live, authentic conversation.

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Is your sales team structure holding you back?

Author: Gary Morgan   |   Date: 20th August 2025
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When results aren’t where they should be, many leaders look at their people first: are they motivated enough, skilled enough, hungry enough? But often, it’s not the salespeople at all. The real question is: Is your sales team structure holding you back? The way your team is set up could be limiting growth, creating inefficiencies, and costing you deals you should be winning.

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Your Sales Script Is Killing Your Results

Author: Gary Morgan   |   Date: 13th August 2025
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In “Your Sales Script Is Killing Your Results,” I’m calling out the real reason many sales teams are behind on targets: they’re following rigid scripts instead of leading genuine conversations. Sales scripts are one of the fastest ways to lose trust, kill rapport, and make both your prospects and existing clients feel spoken at, not listened to.

The truth is, Sales Scripts don’t sell; People Do. And if you want better results, you need your salespeople to move from following a script to leading conversations.

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Transactional Selling Is No Longer Enough

Author: Gary Morgan   |   Date: 5th August 2025
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Transactional Selling Is No Longer Enough, and if your team is still relying on pitch-heavy, product-first conversations, you’re likely leaving trust, opportunity, and revenue on the table.

What do I mean by transactional selling?

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Overcoming Fear of Making Sales Calls

Author: Gary Morgan   |   Date: 8th January 2025
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It’s surprising how many business owners and sales professionals struggle with a fear of making sales calls. As a sales coach, I’ve worked with countless individuals to help them conquer their phone anxiety and make confident, effective calls. Sales calls are crucial for success, but many individuals hesitate or fear picking up the phone. Fear of rejection and lack of confidence contribute to this reluctance and can hinder achieving sales goals. However, overcoming this fear is not only possible it can transform businesses and careers. In this article, I share effective strategies to help you overcome your fear of making sales calls and approach them confidently.

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6 Strategies for replacing lost clients

Author: Gary Morgan   |   Date: 26th October 2024
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Whether your business is small, medium, or large you will lose clients, hopefully, you will have some existing clients, and if you are fortunate you will gain new clients. In this article, I share 6 strategies that will help you replace lost clients.

 

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How to Effectively Train Your Telesales Team for Improved Performance

Author: Gary Morgan   |   Date: 7th May 2024
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Training is an essential part of any successful business. It ensures that employees feel valued, understand their roles and how to do them correctly. This is especially true when it comes to telesales teams. A well-trained telesales team can increase sales and improve customer satisfaction. In this blog article, I share how to Effectively Train Your Telesales Team for Improved Performance and business revenue.

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