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Blog
My blogs aim to keep you updated with the latest news from around the business world. Offering a diversity of news topic and trends from the world of sales / telesales training, business coaching, leadership training, customer service training and emotional intelligence.
My articles are designed to inform, educate, and stimulate creative thoughts with my clients, enabling them to embrace and introduce these new ideas into their business sector.
Here is a selection of recent articles….
How to make effective cold calls
I work with many sales teams that use cold calling to generate leads and much needed revenue. If your sales team is avoiding making cold calls or are not getting the results that you were hoping for, then please continue reading as I have shared some of the ways that could make them more effective.
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A recent experience as an Interim Sales Director
Since early April I have been working with a company as an Interim Sales Director. This was a new service offering to my business and has been greatly received. This role is still ongoing and has entailed 2 days a week of my time over a 6-month period. To date I have fulfilled 5 months of the project and here are some key highlights from this alternative working experience.
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Zoom into the Virtual Training World of the Future
In a 1959 speech, John F. Kennedy suggested that the word “Crisis” was comprised of 2 Chinese characters – one representing danger: the other opportunity. It is now widely recognised that this was an incorrect interpretation, however, JFK’s foresight in suggesting that a crisis can create unique opportunities now seems to resonate louder than ever.
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Working from home survival kit
We are living in unprecedented times, and the coronavirus pandemic is having an impact on our loved ones, our livelihoods, our people, and our businesses. The way we live our daily lives is changing at quite a pace, and as we continue to navigate the evolving challenges, I wanted to let you know that I am here for you, and ready to support your business and your teams however I can.
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8 Characteristics of a weak leader
As a leadership coach, I have come across some truly amazing leaders. Unfortunately, these are few and far between in comparison to the plethora of weak leaders I have come across. This made me think of the factors that contribute to weak leadership, which I have outlined below, so you can learn to avoid such behaviours and become the strongest leader you can be.
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How to get the most from your business networking
Before I share how you can get the most from your networking, I think it would be a good idea to clarify what I mean by networking.
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A new way to convert clients
Do either of the following two scenarios sound familiar to you? 1) You receive an answerphone message from a prospect or former client that is interested in the products or services that you are offering. They leave both their telephone number and an email for you to contact them. 2) You receive an email or a web enquiry form from a prospect or former client that is interested in the products or services that you offer. They leave their telephone number and an email for you to contact them.
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My e-book – It’s not what you know, it’s what you apply
As part of my rebrand I decided to write a book of tips that people could download from my new website. I had planned to provide brief tips on subjects such as leadership, selling skills, telephone techniques, customer service, networking skills, improving your mindset, communication, marketing and presentation skills. I soon realised that I had far more to say on each of the subjects than I first realised.
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Why I avoid using PowerPoint in my training programmes
It doesn’t matter if I am delivering leadership, sales or customer service training. I don’t use PowerPoint. Many of my clients are somewhat surprised when I tell them this. In fact, I recently delivered a two-day presentation skills workshop as part of a leadership programme. At the conclusion of day one the delegates were asked to present a 15-minute presentation on a current work challenge. They would deliver their presentation to the rest of the group on day two of the workshop. I had only one rule for them. No PowerPoint! To say they were shocked by this would be an understatement. I could see the fear in their eyes, it was like taking a comfort blanket away from a child.
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Why I decided to rebrand – out with the old and in with the new
I had worked under the brand of Milestone Experts for several years. When I decided on the brand, my plan was to have a business which involved a team of consultants and lots of clients from a variety of sectors. My plan was to build the business up and eventually sell it. That model worked for me until recently when I realised that I no longer wanted to operate in that way.
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