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Blog
My blogs aim to keep you updated with the latest news from around the business world. Offering a diversity of news topic and trends from the world of sales / telesales training, business coaching, leadership training, customer service training and emotional intelligence.
My articles are designed to inform, educate, and stimulate creative thoughts with my clients, enabling them to embrace and introduce these new ideas into their business sector.
Here is a selection of recent articles….
Dealing with Failure- Don’t dwell on it
Even the most successful people in the world have experienced failure along their journey to success. However, what differentiates successful people from non-successful people is their unfailing determination to get back up and continue moving forward.
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How to help your telesales team to negotiate
If your sales team are terrified of having the phone put down on them negotiating with a prospect might seem way out of their comfort zone. The thought that their sales call could be met with rejection might be enough to prevent them from picking up the phone in the first place. So, where do you go from here? How do you help them get past those obstacles?
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Negotiate your way to sales success.
Do you sometimes feel annoyed when a prospect does not see things the way you do? Here is where good negotiation skills come in handy. Regardless of the product or service you are selling, there will be times you will find negotiation necessary. Learning this critical skill will improve your sales success rates.
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How to become a more positive thinker.
I believe that having a positive mental attitude that encourages you to expect favorable results in your life is crucial. Positive thinking can also help you become more successful in your life and reach your goals.
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Live in the Now
Living in the now will prevent you from getting stuck in the past and getting anxious about the future. If you learn to accept your past for what it is, which is memories and learning experiences. Rather than being stuck in your past life use it as a tool to make your present life better. Do not waste your time pining for the days when things seemed to be better and easier.
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Why your sales team should ‘sell and serve’.
Do you have sales agents that focus on getting the sale and nothing else? Do they pass the buck post-sale? Do they take ownership?
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Let go of your past
Living in the past keeps you from enjoying the present. Dwelling on negativity and entertaining negative thoughts will not do you any good and it certainly will not help you to achieve your goals.
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4 Powerful Ways to Develop a Positive Mindset
Our lives are a reflection of our attitude. It can be easy to become negative and cynical toward the world without even noticing. With the constant exposure to tragedy and injustice that we are exposed to daily, we can quickly start to experience our own heartache and distress. Not only is this negative attitude preventing you from enjoying your life fully, but it can also have a significant impact on your health and environment.
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6 Reasons why you have not found your purpose in life
Are you living your life purposefully? I truly believe life is too short to be living without a sense of purpose and passion. However, that’s exactly the way most people live their lives. As a child, the ideas and ambitions you had are just a distant memory, but these can be rekindled if you take a step back and review and revisit your purpose.
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How to Show Love to Yourself – A guide to self love
We all need to show ourselves some love from time to time to maintain a balance for our mind, body, and soul. Once these connections are understood and nurtured, a peaceful mindset will be achieved.
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The importance of communication in customer service – 5 Listening Techniques
If sales are the heartbeat of a business, then customer service is the rhythm of the heartbeat that keeps sales coursing through the business. Communication is really important if you want to offer excellent customer service. But what is communication? Today I will be exploring 5 listening techniques designed to help you to provide excellent customer service.
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Are you afraid of making phone calls?
It astounds me just how many business owners and salespeople are fearful of making phone calls. Since starting my coaching practice in 2008, I have lost count of the number of individuals I have helped to overcome their phone fear and make effective telephone calls. The following three tips will help you or your sales team become more confident when making telephone calls.
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