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Blog
My blogs aim to keep you updated with the latest news from around the business world. Offering a diversity of news topic and trends from the world of sales / telesales training, business coaching, leadership training, customer service training and emotional intelligence.
My articles are designed to inform, educate, and stimulate creative thoughts with my clients, enabling them to embrace and introduce these new ideas into their business sector.
Here is a selection of recent articles….
Emotional Intelligence Training: What It Is and Why It Matters
In this article, you will learn about Emotional Intelligence (EI) and the benefits of EI Training. Emotional intelligence is the ability to accurately identify, understand, and manage one’s own emotions, as well as those of others. Research indicates that EI is an important factor in achieving success in personal and professional settings.
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Improve sales confidence with these 5 simple tips
Low self-confidence equals low sales conversions. That is how important confidence is in selling. If you want to improve your sales conversions, then look within at your self-confidence. As a sales coach and trainer, I have witnessed many salespeople who have a fantastic knowledge of the products they are selling but lack confidence in themselves. Unfortunately, clients don’t trust salespeople who lack self-confidence even if they can demonstrate their exceptional product knowledge.
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6 easy steps for identifying your purpose
Are you trying to find your life’s purpose? If so, you are not alone, many people are attempting this every day. So why is it so difficult to recognise what your true purpose is? Identifying your purpose really isn’t that difficult. One easy way to do this is to ask yourself some questions. Let’s take a look at a few examples here:
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Fundamentals of a customer care advisor
As I have said many times before “sales might be the lifeblood of the business, but customer service is the heart that keeps that blood pumping”. This means that customer care advisors need to get everything right from answering the phone and dealing with a routine enquiry to dealing with a complaint.
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Working with a sales coach | How do you know if you need a sales coach?
Working with a sales coach can help you achieve your business goals, increase productivity, overcome challenges to name a few. My clients often comment on how fun and beneficial it is having me as their sales coach.
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7 Characteristics of great sales leaders
I have coached and trained some truly amazing leaders. I can tell you with confidence that it’s not easy to be a great sales leader. In my experience leadership requires a unique set of skills and personality traits. Few if any people are born great sales leaders, but everyone can maximise their leadership skills and qualities.
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3 Time management tips that will help your sales team to achieve their targets
One of the most useful skills your sales team can develop if you want them to achieve your sales goals is effective time and task management skills. It doesn’t matter how good your sales team is at selling, if they’re not able to manage their time and tasks well, there is no way they are going to reach the sales targets you have set them. Today I am going to give you three simple time management tips that will make a massive difference to your team when implemented.
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5 Active Listening Techniques that Increase Sales Conversions
With all the modern technology that business leaders and sales teams have at their disposal for communicating with prospects and existing clients, it seems that many sales professionals have forgotten how to communicate clearly. In todays blog I’m going to give you 5 active listening techniques that will make a huge difference to you and your team when implemented.
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Dealing with Failure- Don’t dwell on it
Even the most successful people in the world have experienced failure along their journey to success. However, what differentiates successful people from non-successful people is their unfailing determination to get back up and continue moving forward.
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How to help your telesales team to negotiate
If your sales team are terrified of having the phone put down on them negotiating with a prospect might seem way out of their comfort zone. The thought that their sales call could be met with rejection might be enough to prevent them from picking up the phone in the first place. So, where do you go from here? How do you help them get past those obstacles?
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Negotiate your way to sales success.
Do you sometimes feel annoyed when a prospect does not see things the way you do? Here is where good negotiation skills come in handy. Regardless of the product or service you are selling, there will be times you will find negotiation necessary. Learning this critical skill will improve your sales success rates.
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How to become a more positive thinker.
I believe that having a positive mental attitude that encourages you to expect favorable results in your life is crucial. Positive thinking can also help you become more successful in your life and reach your goals.
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