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Blog
My blogs aim to keep you updated with the latest news from around the business world. Offering a diversity of news topic and trends from the world of sales / telesales training, business coaching, leadership training, customer service training and emotional intelligence.
My articles are designed to inform, educate, and stimulate creative thoughts with my clients, enabling them to embrace and introduce these new ideas into their business sector.
Here is a selection of recent articles….
Is the customer cycle killing your business?
In my role as a Sales and Leadership Coach I work with all types of businesses. It does not matter whether they are large or small, sole traders or corporates, they all have one thing in common: the customer cycle.
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Telephone Selling with Integrity
I am sure that you would agree with me when I say that telemarketing activities such as telephone selling and cold calling have in the eyes of the public, developed bad reputations. I have worked with hundreds of telesales executives and whilst some have been exceptional, the majority are pushy individuals that fail to listen to the prospect or client and often read verbatim from a script.
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How to stay motivated
Have you ever started something with great enthusiasm only for it to wane after a short time? If you answered yes to the above, then you are not alone. I have worked with many clients that have developed a habit of starting things with great gusto and excitement only to see their ideas not come to fruition.
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Focus on the goal not the obstacles
You can be sure that life will at times be a bending path of “potholes” which you need to navigate around. It is likely that you have been through periods of your life already, where you wondered if your luck would ever change. Then, things settled down and you found an easier, straighter path.
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Unleash Your Hidden Mental Strength
It can be difficult to quantify your mental strength when life is moving along effortlessly. However, when you are confronted with a major change, for example being made redundant, bankruptcy, or a relationship breakdown, you need to be in top form.
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How to create a product knowledge guide that WILL improve your sales success
Are your sales teams missing out on sales opportunities? Are your customer service teams missing out on up-sell or cross-sell opportunities Are you feeling frustrated and wondering why this is happening? If you answered yes to any of the above, then you are not alone. I see this happening more often than you might think. Unfortunately, no business can afford for their teams to miss sales opportunities. Whether that is prospect selling, cross selling, or even up-sell opportunities.
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Work-Life Balance Assessment
I have lost count of the number of clients that have come to my coaching practice because they want a better work-life balance. Many of my clients are time poor when they first approach me. What is a good work-life balance?
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Open water swimming and business success
As a relative novice to open water swimming, I had never imagined that open-water swimming would actually be so different from swimming in a pool. I found it really difficult swimming in a straight line. In fact, during the 2018 Serpentine 2 mile swim, I actually ended up doing 2.2 miles! So why did I struggled to swim in a straight line? …unlike pool swimming, lakes don’t have lines that help you to stay on track.
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How to believe in yourself through your toughest times
Your mindset will determine your level of success or lack thereof. A positive mindset can empower you to abolish hurdles before they become too challenging. It may be difficult to believe in yourself when everything around you seems to be crumbling into pieces, but keeping faith is the only way to trudge through the hard times and see yourself clear to better days.
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Typical Business Personas
Having worked in the sales industry for over 30 years, I have witnessed a wide range of human characteristics in the multitude of offices, I have both worked for and provided training for. These attributes have even developed into thinly disguised management doctrines given the fullness of time, creating a new normal or even a benchmark against which individuals’ performances can be measured. Whilst this may sound comical, it is a sad indictment on management for allowing it to thrive and ultimately creates obstacles to career progression (for the individual) and employee retention (for the company). This blog shares these observations with a wider audience highlights some of the human conditions, and gauges whether there are any familiar traits close to home or even in your office! It is also a fun and lighthearted trip around the rich tapestry of human idiosyncracies!
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What is a Personal Growth Coach and how does it differ from a Business Growth Coach?
The differences between a personal growth coach and a business growth coach are rooted in your path to purpose and more importantly the signposting you need to help you get there?
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Finding Balance in Your Life
Can you find balance in your life? Some say you can, while others say there is no such thing if you want to highly successful. It’s true that many of the most high-profile successful people have anything but balanced lives. But, many of them are also miserable, too.
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