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Blog
My blogs aim to keep you updated with the latest news from around the business world. Offering a diversity of news topic and trends from the world of sales / telesales training, business coaching, leadership training, customer service training and emotional intelligence.
My articles are designed to inform, educate, and stimulate creative thoughts with my clients, enabling them to embrace and introduce these new ideas into their business sector.
Here is a selection of recent articles….
5 Customer Service Habits That Keep Clients Coming Back
In business, customer loyalty is gold. But loyalty doesn’t just come from great products; it’s earned through consistent, memorable service. The best brands don’t just deliver solutions; they build relationships. And that’s what keeps clients returning, again and again. So, what sets great customer service apart? In this blog, I share 5 customer service habits that will keep your clients coming back.
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Resilience Tips for Leaders
This blog article shares resilience tips for leaders to thrive, navigate adversity, and emerge stronger, ready to face challenges confidently. These strategies empower leaders of small teams or large organisations to navigate challenges confidently, leading with resilience and purpose.
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How to Follow Up Without Feeling Pushy
Following up is a critical part of the sales process, yet it is also one of the most delicate. On the one hand, you want to stay top-of-mind with your prospects; on the other, you don’t want to come across as overly aggressive or annoying. Striking the right balance requires strategy, empathy, and tact.
In this blog article, I share how you can follow up effectively while maintaining a positive, professional impression.
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Top Strategies for Handling Difficult Customers with Confidence
Let’s be honest, working in customer service is not for the faint of heart. You’re the first line of communication, the voice of the brand, and the calm in the chaos when a customer is upset. It’s a role that demands skill but also emotional strength and awareness. In this blog article, I share my top strategies for handling difficult customers with confidence.
Handling difficult customers isn’t about having all the answers; it’s about possessing the tools, mindset, and confidence to navigate those challenging moments with grace and professionalism.
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Five Essential Habits of Highly Effective Leaders
Great leadership isn’t about a title it’s about consistent habits that drive success. In this blog, I share the Five Essential Habits of Highly Effective Leaders that keep them focused, resilient, and inspiring to those around them. By practising these five essential habits, you can enhance your leadership impact and create a lasting influence on your team and organisation.
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Negotiate the Value of Your Product or Service, Not Just the Cost
When it comes to business negotiations, many focus solely on price but competing on cost alone can undermine the true worth of your product or service. The most successful businesses know that real value goes beyond the price tag. It’s about quality, long-term benefits, and the unique advantages you bring to the table. By shifting the conversation from cost to value, you can differentiate yourself, build stronger partnerships, and secure more profitable deals. In this blog article, I share 4 ways to negotiate the value of your product or service, not just the cost.
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The Role of Self-Regard in Customer Service
In the fast-paced world of customer service, technical skills and product knowledge are essential, but your relationship with yourself might be even more critical. Self-regard is a foundational component of emotional intelligence. It is the ability to accept who you are, strengths, flaws, and all, while maintaining a healthy level of self-respect and confidence. In this article, you will see how important the role of self-regard is in customer service. In customer service, self-regard directly impacts how calmly, authentically, and effectively you show up for others.
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Incentives for Staff Motivation to Increase Engagement & Performance
Keeping employees motivated is crucial for maintaining high productivity, job satisfaction, and a positive workplace culture. While salaries play an important role, well-designed incentives can inspire teams to go the extra mile, drive better results, and improve retention. In this blog, I will share some effective incentives for staff motivation to increase engagement & performance.
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How to Use the Buyer’s Journey to Close More Deals Faster
In the ever-changing world of sales, learning how to use the buyer’s journey to close more deals faster is absolutely critical to sales success.
At the heart of this understanding lies the buyer’s journey a framework that outlines the path your potential customers take, from identifying a problem to making a purchase. By aligning your sales strategies with this journey, you can reduce friction, build trust, and guide buyers to faster decisions.
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7 Customer Service Trends Every Business Leader Should Know
Let’s face it, customer service has come a long way from the days of “Your call is important to us…” These days, it’s not just about answering questions, it’s about creating a seamless, personalised experience that builds loyalty and trust at every opportunity. In this article, I share 7 customer service trends every business leader should know.
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