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Blog
My blogs aim to keep you updated with the latest news from around the business world. Offering a diversity of news topic and trends from the world of sales / telesales training, business coaching, leadership training, customer service training and emotional intelligence.
My articles are designed to inform, educate, and stimulate creative thoughts with my clients, enabling them to embrace and introduce these new ideas into their business sector.
Here is a selection of recent articles….
Negotiate the Value of Your Product or Service, Not Just the Cost
When it comes to business negotiations, many focus solely on price but competing on cost alone can undermine the true worth of your product or service. The most successful businesses know that real value goes beyond the price tag. It’s about quality, long-term benefits, and the unique advantages you bring to the table. By shifting the conversation from cost to value, you can differentiate yourself, build stronger partnerships, and secure more profitable deals. In this blog article, I share 4 ways to negotiate the value of your product or service, not just the cost.
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The Role of Self-Regard in Customer Service
In the fast-paced world of customer service, technical skills and product knowledge are essential, but your relationship with yourself might be even more critical. Self-regard is a foundational component of emotional intelligence. It is the ability to accept who you are, strengths, flaws, and all, while maintaining a healthy level of self-respect and confidence. In this article, you will see how important the role of self-regard is in customer service. In customer service, self-regard directly impacts how calmly, authentically, and effectively you show up for others.
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Incentives for Staff Motivation to Increase Engagement & Performance
Keeping employees motivated is crucial for maintaining high productivity, job satisfaction, and a positive workplace culture. While salaries play an important role, well-designed incentives can inspire teams to go the extra mile, drive better results, and improve retention. In this blog, I will share some effective incentives for staff motivation to increase engagement & performance.
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How to Use the Buyer’s Journey to Close More Deals Faster
In the ever-changing world of sales, learning how to use the buyer’s journey to close more deals faster is absolutely critical to sales success.
At the heart of this understanding lies the buyer’s journey a framework that outlines the path your potential customers take, from identifying a problem to making a purchase. By aligning your sales strategies with this journey, you can reduce friction, build trust, and guide buyers to faster decisions.
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7 Customer Service Trends Every Business Leader Should Know
Let’s face it, customer service has come a long way from the days of “Your call is important to us…” These days, it’s not just about answering questions, it’s about creating a seamless, personalised experience that builds loyalty and trust at every opportunity. In this article, I share 7 customer service trends every business leader should know.
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The Window of Tolerance and Emotional Intelligence
In today’s fast-paced world, emotional resilience is key to effective leadership and personal well-being. In this blog, I share two essential concepts contributing to this resilience the ‘Window of Tolerance’ and ‘Emotional Intelligence’ (EI). Understanding how they interact can help individuals navigate stress, manage emotions, and lead with clarity and compassion.
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How to Build Rapport Quickly with Prospects
Building rapport with prospects is a critical skill for anyone in sales, business development, or client-facing roles. Rapport lays the foundation for trust, connection, and a mutually beneficial relationship, making it easier to address your prospects’ needs and offer solutions they value. But in today’s fast-paced world, you don’t always have the luxury of time to build relationships gradually. In this blog, I share how to build rapport quickly with prospects.
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Tips for Managing and Resolving Conflicts Constructively
Conflict is an inevitable part of any workplace, but how it’s handled can make a world of difference. In this blog, I will share key tips for managing and resolving conflicts constructively and in ways that build trust and collaboration.
Whether you’re facing a disagreement between team members or navigating a tough conversation, these tips will empower you to handle conflict with confidence, compassion, and clarity.
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5 Types of Objections Salespeople Face and How to Successfully Respond
It’s too expensive? Email me some information. I don’t have time right now. These are just a few of the many objections preventing you from selling to existing and potential customers. You can do a lot to prevent and overcome objections from occurring in the first place. In this article I share 5 Types of objections Salespeople face and how to successfully respond.
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Leading Your Team Through Change
Change is inevitable in any business. Whether it’s a strategy shift, new technology, or restructuring, navigating change challenges leaders and teams alike to adapt effectively. Effective leadership during times of transition is crucial to maintaining morale, productivity, and alignment. In this blog, I share strategies for leading your team through change successfully.
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